Jumpstart

Jumpstart: Improving Intuitivity

For this case study, my team and I used user testing and interviews to redesign Jumpstart's mobile platform layout to ease the cognitive load of discovering the Saved and Applied jobs features and to reduce clutter.

Role: UX Researcher + UI Designer

Timeframe: Sep 2020 - Dec 2020

Tools: Figma

Introduction

While Jumpstart has potential and plenty of positives—a modern UI, a combination of features from multiple career websites, and a unique communities section—it is still early in development compared to other career websites. There are features that are less intuitive which we pinpoint through user testing and interviews.

User Research

Our intended users, college students, have experience job hunting and can provide deeper insight through their experiences. Even if they do not have previous experiences on career websites, it's highly beneficial to have fresh perspectives for insight regarding general structure and usability of the website rather than the functions and features.

Through background questions, tasks, and post-testing questions, we found that:

  • The Saved Jobs and Applied Jobs section was hard to locate
  • More users use the navigation bar as an entry point for searching for jobs and events
  • The two navigation bars (bottom and left of the page) are confusing
  • The number of members using the platform and the number of users online is irrelevant

Core Pain Points

We decided to improve general navigation and usability, focusing on locating the Saved and Applied jobs and adjusting the site's layout to reduce home page clutter.

Competitive Analysis

Handshake

LinkedIn

Indeed

UI Sketches

High Fidelity Interactive Prototypes

Prototype A

The focus of this prototype is to remove duplicate and unnecessary components to reduce the front page’s clutter, such as parts of the header and front page, while moving content around for better accessibility.

Prototype B

The focus of this prototype is to preserve the core features of the original website to compare and contrast with and restructure the main contents our interviees had issues with. We also aimed to improve the overall organization, structure, and design a more intuitive navigation.

AB Testing and Final Analysis

Our original goal was to create a seamless navigation feature for our users as we found through initial testing that they were dissatisfied with where Jumpstart places their Applied and Saved jobs. Both of our designs were succesfully able to combat this issue, confirmed through a second round of testing, with Prototype A moving it to the center of the front page and Prototype B prompting users to use the updated navigation features to find it through the menu. However, half of our user testing intially had issues finding the Applied and Saved jobs in the menu but became apparent once they pressed the menu option. About 75% of our interviees loved the clean and modern initial Jumpstart layout, which we kept successfully in our redesigns.

Through AB testing, we found that Design B was more successful due to the convenience and usability of the sidebar; users found it was easier to navigate and find pages and the side bar helped declutter insignificant information. Moving forward, we recommend incorporating the Design A's decluttering aspects such as including communities in the lower navigation bar, simplifyingthe header, and representing Activity as a bell in the top right of the homepage.